E-SHOP GENERAL TERMS & CONDITIONS OF SALE
These General Terms and Conditions of Sale govern all the rights and obligations of the buyer and of the seller for all orders placed remotely via the Internet site “www.fab.com.gr” to Greece (for other EU countries, please contact us).
Please read the General Terms and Conditions of Sale carefully before using our website. By checking the box “I accept” in the section “Payment method” when placing his order on the AG STARDROM COMPANY Internet site, the Customer declares, without any reservation, to have read and accepted these applicable terms and conditions which are in force when the order is validated. Do not continue to use the site if you do not accept all of the terms and conditions stated on this page. Terms and Conditions may be modified and posted on our Website from time to time, so the Customer should carefully read them prior to placing any order.
Up to date on October 6, 2017
This site is published by the private company under the name “AG STARDROM COMPANY” and the distinctive title “AG STARDROM COMPANY”, having its registered seat in Hellinikon, Athens Rizountos 63, P.C. 16777, Greece, registered with the Greek Registry of Trade and Companies under the number 143141101000 and holds the Tax ID number EL 800857095.
It can be accessed by the Internet at the following address: www.fab.com.gr (hereinafter the “Site”).
These general terms and conditions (hereinafter the “General Terms and Conditions of Sale”) govern without restriction the sales of products (hereinafter “Products”) made between AG STARDROM COMPANY and the Customers on the site www.fab.com.gr Any order of a Product offered on the Site implies the Customer’s full acceptance of these General Terms and Conditions of Sale. They constitute, with the validation and confirmation of the order and the Customer’s payment, the contract concluded between AG STARDROM COMPANY and the Customer.
For any question or claim about the General Terms and Conditions of Sale, AG STARDROM COMPANY can be reached:
Via email: [email protected]
By telephone: +30 2112140430 (standard rate call), from Monday to Friday from 10 a.m. to 8 p.m.
By post: 63 Rizountos Str, Hellinikon Attica, P.C. 16777 Greece.
These General Terms and Conditions of Sale govern the rights and obligations of the Parties resulting from the sale of Products offered on the Site.
The information set out in these General Terms and Conditions of Sale and the presentation of the Products to be purchased by the Customers contained on the Site constitutes an invitation to treat by AG STARDROM COMPANY to non-trader individuals who operate for purposes which exclude any professional or commercial activity (hereinafter referred to as “Customers”), is not binding for AG STARDROM COMPANY and do not constitute an offer for sale in the legal sense of the term.
The validation of these General Terms and Conditions of Sale, the order summary sent to the Customer by email and the Customer’s payment constitute proof of the conclusion of a contract between AG STARDROM COMPANY and the Customer, which will be governed by these Terms and Conditions. The contract is terminated upon delivery of the Products to the Customer or his designated third party.
Customers must be of legal age and have the legal capacity to conclude such a contract, otherwise it will not be valid.
AG STARDROM COMPANY reserves the right to withdraw from the contract if, after the confirmation of the order, it receives commercial information about the Customer that, at its sole discretion, makes it inadvisable to execute the contract; exercising this right does not entitle the Customer to any compensation for damages or anything else. Furthermore, in case of repeated returns from the Costumer, AG STARDROM COMPANY reserves the right to refuse to accept the product return due to abuse of the right of withdrawal or replacement of the products, even if they meet the terms and conditions laid down in articles 8 & 9 of the present.
The Customer can find out about the various Products that AG STARDROM COMPANY sells on the Site. The Customer may navigate freely on the pages of the Site.
Τhe Products are presented using an information sheet (product description, photograph, price, product code, etc.) containing information that is as correct and precise as possible to give as faithful and complete a description as possible. The Customer may obtain extra information on the products presented on the Site by sending an e-mail to [email protected], or by telephone to +30 2112140430. The presentation of the Products to be purchased by the Customers contained on the Site is not binding for AG STARDROM COMPANY and does not constitute an offer for sale in the legal sense of the term.
The photographs, diagrams, drawings or videos illustrating the products are not contractually binding. Under no circumstances shall AG STARDROM COMPANY be held liable for any errors that may occur.
The Customer may purchase any Product presented as available and at the price indicated on the Site on the day he places his order. If the Products are unavailable after the order has been finalised, AG STARDROM COMPANY will inform the Customer at the earliest opportunity by telephone or e-mail subject to the provisions of Article 3 below.
The Products are limited to Customers residing in Greece. AG STARDROM COMPANY reserves the right to refuse a sale if the Customer requires a shipment outside Greece. In the event where AG STARDROM COMPANY accepts, however, to proceed with a shipment outside Greece, it will inform the Customer of the amount of the specific delivery costs to expect, in addition to its usual preparation costs.
The products will be at the Customer’s risk from the time of delivery.
Ownership of the products will only pass to the Customer when AG STARDROM COMPANY receives full payment of all sums due in respect of the products, including shipping charges, or upon delivery whichever is the later.
PRODUCT PURCHASES – ORDERS
On the Site the Customer shall find step by step information about the process he should follow to complete his order. The Customer shall be given helpful advice on identifying and correcting potential errors when placing his order (e.g. selection of the type, quantity, payment terms etc.).
For safety reasons, the Customer, before submitting the purchase order may create a customer account by following the registration procedure and by providing the necessary information, which will be protected in compliance with Article 12 of the present. In case the Customer does not wish to register and create an account, he may continue his purchase as guest customer, providing only the necessary for the notice of payment and shipment details.
The accuracy of the personal data provided by the Customer falls within his exclusive responsibility. In no event he will be checked for his accuracy, and AG STARDROM COMPANY may not in any case be held responsible if certain incorrect information hinders the proper execution of an order or a delivery. The Customer will be bound by all orders placed on this Site in their personal account, subject to the exercise of their right of withdrawal, as provided in Article 8 below.
- Purchase order
The purchase of the products is submitted by filling in and sending the special Order Form. Once the content of the shopping basket is validated, the Customer can confirm his order by completing the following steps:
- Confirm the products and qualities selected;
- Complete the information requested by the Site;
- Accept without any reservation the General Terms and Conditions of Sale, by clicking on the button indicated;
- Validate the payment, by clicking on the button indicated.
With the above confirmations and validations, the Customer expressly and unreservedly declares that, before submitting his order, he has received in a clear and comprehensible manner the information described in articles 8 & 9 of the present.
Placing the order to AG STARDROM COMPANY is an offer for the purchase of the goods ordered. If there is no follow up or acceptance, the Customer is entitled to a refund of this payment.
The order is not binding for AG STARDROM COMPANY before the Customer receives the Confirmation of Acceptance of the order by AG STARDROM COMPANY, as described below.
The order is deemed to have been received by AG STARDROM COMPANY from the moment the Customer receives an order status update e-mail with the indication “Confirmation of Order Registration”. During the processing of each registered order, the stock availability of the order’s products is confirmed. If the availability or delivery time differs from the one listed on the product page, the Customer will be informed accordingly. The order is considered definite and binding and the sales contract between the parties (the Customer- AG STARDROM COMPANY) is deemed to have been established only on sending and receiving an e-mail with the Confirmation of Acceptance of the registered order, with the words [“Your order has been shipped”].
In the unlikely event of unavailability of a product after the validation of the order and payment, the Customer may, at his request:
- Either be delivered the products, which are available and reimbursed the amount, including taxes, of the unavailable products in his order;
- Or cancel the entire order and be reimbursed its amount, including taxes and delivery costs;
- Or request the delivery of a product of an equivalent quality and price, within the limit of available stocks.
The reimbursement will be made via the same payment method as the one used by the Customer to pay the amount of their order, within thirty (30) days of the confirmation of the choice of the mode of compensation of the Customer.
- Order of products that are not in stock
In the event that the Customer orders products that AG STARDROM COMPANY does not normally have in stock, AG STARDROM COMPANY will typically add a small deposit for the product concerned. The amount of the deposit will be 30% of the products price excluding VAT, which the Customer has to pay in advance using one of the accepted payment methods listed in article 7 below.
- Refusal of order
AG STARDROM COMPANY reserves the right to withdraw any products from the Site at any time and/or remove or edit any materials or content on the Site. Whilst AG STARDROM COMPANY will make its best efforts to always process all the orders, there may be exceptional circumstances, which mean that AG STARDROM COMPANY may need to refuse to process an order after it has sent the Customer an Order Confirmation, which AG STARDROM COMPANY reserves the right to do at any time, at its sole discretion.
AG STARDROM COMPANY will not be liable to the Customer or any other third party by reason of our withdrawing any product from the Site, whether it has been sold or not, removing or editing any materials or contents on the Site or for refusing to process or accept an order after it has sent the Customer the Order Confirmation.
The prices of the various products are given in euros (€) and exclude Value Added Tax (VAT). The prices are net, before shipping costs. The total price before checkout include VAT(24%). The VAT is the one in force on the territory on the day of the Order. The prices of the various products do not include any after—sales service costs.
AG STARDOM COMPANY reserves the right to change his prices at any time at is sole discretion. The products, if available, shall nonetheless be invoiced in euros at the rates in force when the order was recorded. Placing an order implies accepting the price given for the chosen product.
Shipping costs, where relevant, are given separately when the Customer processes his order and must also be paid at the time of completing his order in accordance with the provisions of Article 5 below.
The total price given in the order confirmation is the final price, including VAT and shipping costs.
SHIPPING & DELIVERY OF PRODUCTS
The shipping costs are communicated to the Customer when he places his order and adjusted according to the place and address of delivery requested. These costs are borne by the Customer and are invoiced in addition to the sale price of the Products. In the event where AG STARDROM COMPANY accepts to deliver an Order outside Greece, all the customs procedures and possible costs remain at the exclusive charge of the Customer.
The price of the Products and the shipping costs are to be paid in full by the Customer when the Order is placed using one of the accepted payment methods listed in article 7 below. They are indicated in the Order confirmation sent by AG STARDROM COMPANY to the Customer. The shipping costs are automatically calculated based on dimensional weight (using the weight AND size of the package) and the Customer is being informed accordingly before he places his order.
The Products will be delivered to the Customer after validation of the payment of the Order, whatever the method. The Customer will be informed of the shipment of the Products by email. In the event where the Order includes Products whose availability dates differ from the time when the Order was placed, it will be shipped when all the Products are available, in a single dispatch.
The delivery of Products is carried out by a specialized courier company with tracking. AG STARDROM COMPANY reserves the right to unilaterally change the courier company at any time.
Subject to availability, the delivery period for Products will be indicated to the Customer when he places the Order and prior to confirmation of the Order and payment by the Customer. AG STARDROM COMPANY will make its best effort to ensure that the Order, accompanied by a delivery slip, is delivered in a period between two (2) and five (5) business days as of receipt of Customer’s payment. In any event, all Products purchased on the Site will be delivered to the address indicated by the Customer when he places his order within a maximum period of thirty (30) business days as of the day following receipt of payment of the Order.
If for some reason AG STARDROM COMPANY is unable to deliver on this date, it will inform the Customer of this situation and give him the option to continue with the purchase with a new delivery date or alternatively cancelling the order and reimbursing him with the full amount paid.
However, the delivery may not be guaranteed in the case of a force majeure event subject to article 15 below.
If AG STARDROM COMPANY is unable to deliver the goods due to an incorrect or incomplete address, the order will be resent to the Customer only at his own expense.
Any order placed on the website and shipped outside Greece may be subject to taxes and customs fees when it reaches its destination. The expense of the taxes and customs fees related to the delivery of an item are the responsibility of the Customer alone. AG STARDROM COMPANY is not required to find out about and inform the Customer of any customs fees and taxes which may apply. AG STARDROM COMPANY advises the Customer to contact the competent authorities in his/her country for further information on this matter.
The online shop of AG STARDROM COMPANY is governed by Greek law and the items offered for sale on the site are all shipped from Greece. Invoices are drawn up in euros, subject to Greek VAT of 24% and shipping costs subjected to 24%.
Use of his credit / debit card for his online purchases at the AG STARDROM COMPANY Site is perfectly safe if the Customer follows the respective instructions. As soon as the Customer fills in all the details required for placement of his order, he will be automatically redirected to a secure site of the partner bank (Piraeus BANK) where he can fill out his credit / debit card details online directly.
To pay by credit / debit card, the Customer must complete the relevant form indicating the exact name of the holder, the number and expiration date of his credit card, and the three-digit number (CVV) located on the back of the card.
Checking of details and payment is made directly, once the Customer is connected to the cooperating bank (Piraeus BANK.).
AG STARDROM COMPANY reserves the right to suspend the processing of an order if payment by bank card is denied or payment is not made. In these circumstances AG STARDROM COMPANY may consider the sale to be cancelled.
AG STARDROM COMPANY guarantees full confidentiality of bank information secured by the SSL protocol, which automatically checks the Customer’s right to use the bank card and encrypts all transactions to ensure confidentiality.
AG STARDROM COMPANY accepts bank wire transfers as a valid form of payment. If the Customer would like to use a wire transfer to pay for his order, he must have his bank electronically transfer the total euro amount of his order referencing his name and web order number to:
Bank: PIRAEUS BANK
IBAN: GR34 0171 4320 0064 3214 2742 631
Account Holder Name: AG STARDOM COMPANY PRIVATE P.P.C
Once the transaction has been completed, the Customer must send to AG STARDOM COMPANY by e-mail at the proof of payment.
Processing time varies among banking institutions and can be delayed. The Customer must allow 2 business days for the processing of his wire transfer.
AG STARDOM COMPANY reserves the right to automatically suspend the processing of an order if payment by bank transfer is denied or payment is not made within 3 days from the placement of the order. In these circumstances, AG STARDOM COMPANY may consider the sale to be cancelled.
The Customer bares the bank charges for the transaction by wire transfer.
Once the Customer finishes completing all other details required for placement of his order, he will be automatically redirected to Paypal’s secure site, where he can either register his credit / debit card details online or login to his existing Paypal account and use the payment information he already has recorded there.
AG STARDOM COMPANY reserves the right to suspend the processing of an order if payment via Paypal is denied or payment is not made. In these circumstances, AG STARDOM COMPANY may consider the sale to be cancelled.
RIGHT OF WITHDRAWAL
The Customer has the right to withdraw from the contract within 14 days without specifying a reason.
The Customer has the right to withdraw from the contract without specifying a reason within 14 days from the day after delivery of goods, i.e. from the day when the Customer or his designated third party received the goods. The withdrawal period will then expire.
For the purposes of exercising the right to withdraw from the contract, the Customer must so inform AG STARDOM COMPANY of his decision to withdraw from the contract by an unequivocal statement by e-mail at: [email protected]
The Customer may use the template for contract withdrawal, though it is not required.
In order to comply with the time limit of withdrawal from the contract, the Customer need only to send the request to withdraw from the contract before the respective time period elapses.
Consequences of withdrawing from the contract
AG STARDOM COMPANY will return the Customer’s payment only after it receives the returned items or proof that the Customer has sent the items back, whichever comes first:
- Receipt of goods: The Customer must return or submit the goods to AG STARDOM COMPANY without undue delay, within 14 days from the withdrawal of the contract at the latest. In order to comply with the return period, items must be sent within 14 days.
- Expenses related to product returns. The Customer will be responsible for all expenses related to product returns.
- Responsibility for depreciation in value of returned items: The Customer is only responsible for depreciation in value of items resulting from handling these items in a manner that is inconsistent with the nature and character of the items, including their functionality.
The refund process will be completed at the latest within 14 days of receipt of the goods assuming they are in perfect condition.
For successful and easy returns, AG STARDOM COMPANY asks that the Customer follows the procedures below:
- Contact AG STARDOM COMPANY with his request for withdrawal from the purchase contract, listing the number of the order, date of purchase and receipt of goods. After review AG STARDOM COMPANY will ask the Customer to submit a written request for withdrawal from the contract and to return the items in question.
- The Customer must send the complete request with a copy of HIS order by e-mail to our invoice address.
- The Customer must send the items in question via registered, insured post to AG STARDOM COMPANY’s invoice address. AG STARDOM COMPANY is not responsible for loss or damage of return shipments. The items must be intact (including all documents and accessories), unused and repacked so that the original packaging is not damaged during transport. The Customer must not send the returned goods by cash-on-delivery (such shipments will not be accepted).
- The Customer will be reimbursed the respective amount in the same form as his original payment.
Contract withdrawal is not possible if items are returned damaged (including damage to the original packaging), used or incomplete (missing documentation, warranty certificates, accessories, etc.).
Withdrawal from the purchase contract will not be approved upon failure to meet any of the conditions mentioned above. Items will subsequently be returned at the Customer’s expense or stored in the AG STARDOM COMPANY’s warehouse.
LACK OF CONFORMITY AND/OR PRODUCT DEFECTS
- AG STARDOM COMPANY shall be liable to the Customer for any lack of conformity and/or a product defect which exists at the time the goods were delivered.
- In the case of a lack of conformity and/or a product defect, the Customer shall be entitled to have the goods brought into conformity free of charge by repair or replacement, in accordance with paragraph 3, or to have an appropriate reduction made in the price or the contract rescinded with regard to those goods, in accordance with paragraphs 5 and 6.
- In the first place, the Customer may require AG STARDOM COMPANY to repair the goods or he / she may require the seller to replace them, in either case free of charge, unless this is impossible or disproportionate.
A remedy shall be deemed to be disproportionate if it imposes costs on the seller which, in comparison with the alternative remedy, are unreasonable, taking into account:
– the value the goods would have if there were no lack of conformity,
– the significance of the lack of conformity, and
– whether the alternative remedy could be completed without significant inconvenience to the Customer.
Any repair or replacement shall be completed within a reasonable time and without any significant inconvenience to the Customer, taking account of the nature of the goods and the purpose for which the Customer required the goods.
- The terms “free of charge” in paragraphs 2 and 3 refer to the necessary costs incurred to bring the goods into conformity, particularly the cost of postage, labour and materials.
- The Customer may require an appropriate reduction of the price or have the contract rescinded:
– if the Customer is entitled to neither repair nor replacement, or
– if AG STARDOM COMPANY has not completed the remedy within a reasonable time, or
– if AG STARDOM COMPANY has not completed the remedy without significant inconvenience to the Customer.
- The Customer is not entitled to have the contract rescinded if the lack of conformity is minor.
- The Customer must check and make any claims directly to AG STARDOM COMPANY via e-mail at: [email protected] with acknowledgment of receipt, within 24 hours of receiving the goods.
- The Customer will be responsible for all expenses related to product returns.
CANCELLATION OF ORDERS
Since an order is registered on the Site, the cancellation is possible subsequently to the order by e-mail to [email protected], since it is sent and received by AG STARDOM COMPANY before 9:00 am on the day of receipt of the order, and the products are not delivered for shipment. For the customer’s convenience, it is preferable to know the number of the order.
All the products presented on the AG STARDOM COMPANY site are covered solely by the warranty, terms and time-period provided by their manufacturing plant, and which do not in any way bind AG STARDOM COMPANY. The provided by AG STARDOM COMPANY products are accompanied by written instructions, as well as by a good performance guarantee of reasonable duration, in English language. The warranty form always incudes the name and the address of the guarantor, the product to which the warranty refers, its exact content, its duration, the local area that the warranty is in force, as well as the provided by the applicable law rights. Unless otherwise stated in the warranty form or the information sheet of the Product on the Site, the warranty is valid for two (2) years. The warranty of the product, according to the manufacturer, comes into force from the date of purchase and provides for a free repair of the problem, as long as the below terms are fulfilled:
- The Customer has kept the warranty and the receipt of product purchase;
- The stable features of the product have not been altered;
- The damage is not excluded according to the warranty form of the manufacturer.
Any user may browse the online store www.fab.com.gr without providing any personal information. The cases where AG STARDOM COMPANY will need some personal details (name, email address, shipping address, phone, etc.) is generally for processing of the Customer’s order.
Customers’ personal data is stored in accordance with current Greek laws.
By entering into purchase contract, the Customer agrees with the processing and collection of his personal data in the AG STARDOM COMPANY’s database following the successful completion of the contract unless he submits in writing via e-mail at [email protected] his non-consent with this processing.
The Customer has the right to access and alter his personal data, as well as other rights related to such personal data, as stipulated by law.
Personal data can be removed from the database upon a written request via e-mail at [email protected] by the Customer.
In any event, AG STARDOM COMPANY informs the Customer of his rights to access and opposition in accordance with Articles 12 and 13 of Law 2472/1997.
The Customers’ personal data is fully protected from misuse or abuse. AG STARDOM COMPANY does not give out the Customers’ personal data to any third party. Exceptions include external carriers, to whom only the information necessary for product delivery is given.
AG STARDOM COMPANY may periodically use the Customer’s e-mail to inform him of the availability of similar products and services on the site. In the event, however, that the Customer does not wish to receive such messages, he must submit his request to AG STARDOM COMPANY at [email protected]
Credit card details are not saved on AG STARDOM COMPANY s Site.
When accessing the Site data is automatically collected by one or more small file(s) – so-called Cookies – which are sent to the Customer’s computer and saved automatically. This collected data cannot be assigned to a specific person. The data notably includes such as the Internet browser and the operating system used, the domain name of previously visited webpages, the number of visits to our websites, visited websites or the average residence.
For the storage of preferences and data that are needed during a visit to the website (session management and personalization), AG STARDOM COMPANY uses first-party Cookies, this means Cookies that belong to the domain that appears in the address bar of the browser. To keep track of user trends and patterns (tracking) AG STARDOM COMPANY uses third-party Cookies, this means Cookies that do not belong to the domain that appears in the address bar of the browser.
The data thus collected AG STARDOM COMPANY uses to continuously improve the quality of our services, to evaluate the attractiveness of our websites and to improve the performance and the content of our websites. Collected data from third-party Cookies are processed by third parties on our behalf. Third-party Cookies are exclusively used by our websites and the provider of web statistics and are not shared with other third parties.
Most browsers support Cookies and allow visitors their blocking. The Customer can set his browser so that all Cookies will be rejected or that the Customer will receive a message when a Cookie is being sent. However, some functions or services on our websites will not work properly or will not work at all without Cookies.
AG STARDOM COMPANY is committed to protecting the Customer’s personal information. The online store www.fab.com.gr uses SSL technology (Secure Sockets Layer). This specific protocol, SSL (Secure Sockets Layer), is now the global standard for certification of online sites. With this technology, any information the Customer enters on the Site is encrypted/encoded before it comes online, thus protecting personal information during transmission. Furthermore, all information sent using SSL are protected by a mechanism that automatically checks whether data has been changed in transit.
Encryption is basically a means for encoding information until it reaches the recipient, who will be able to decode it using the appropriate key.
AG STARDOM COMPANY reserves the right to disclose any information to the extent it reasonably believe that disclosure is required by law, to enforce our website policies or to protect our customer’s or others’ rights, property or safety.
LINKS TO OTHER WEB SITES
The Site may contain links to other webpages, these webpages are not covered by this Policy. Although AG STARDOM COMPANY strives to link only webpages that adhere to the same high privacy policies as ours, we are not responsible for the privacy policies or the content of such other webpages.
The information and content of third parties or links to third party websites contained on the Site are provided solely for the Customer’s convenience and information.
AG STARDOM COMPANY has no influence and no control over the information and content of third-party websites, assumes no responsibility or warranty for such information and content and makes no representations in this regard. This includes in particular the accuracy, content, quality and timeliness of these websites.
The online store www.fab.com.gr and trademarks that represent AG STARDOM COMPANY and its online shop are the intellectual property of the Company and are protected in accordance with the relevant provisions of Greek law. As such, any use of the afore mentioned content is strict; prohibited without the express written permission of AG STARDOM COMPANY.
TRANSFER OF RIGHTS AND OBLIGATIONS
The contract between the Customer and AG STARDOM COMPANY is binding on the Customer and AG STARDOM COMPANY and on their respective successors and assigns.
The Customer may not transfer, assign, change or otherwise dispose of a Contract, or any of his right or obligations arising under it, without AG STARDOM COMPANY’s prior written consent.
AG STARDOM COMPANY may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of its rights or obligations arising under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition will not affect Customer’s statutory rights as a consumer or cancel, reduce or otherwise limit any warranty or guarantee which may have been provided by AG STARDOM COMPANY to him, whether express or implied.
The Customer is informed that the computer records, kept in AG STARDOM COMPANY’s IT systems in reasonable conditions of security, will be considered as proof of communication of orders and of the payments made between the parties.
The performance of the obligations of AG STARDOM COMPANY may be suspended in the case of a Force Majeure event, as defined by the case law of the Greek Courts, which may prevent such performance.
AG STARDOM COMPANY will inform the Customer of the occurrence of a force majeure event within seven (7) days of its occurrence. In the event where this suspension continues after a period of 30 (thirty) days, the Customer will have the possibility to terminate the Order in progress affected by the Force Majeure, and will then be reimbursed the price of the Products ordered and for the delivery costs paid.
CODE OF CONDUCT
In an effort to build consumer confidence in e-commerce, AG STARDOM COMPANY follows the Greek E-Commerce Code of Conduct setting out the minimum standards of ethical business conduct to be applied in the online commercial relations between business and consumers.
ENFORCEABILITY OF THE GENERAL TERMS AND CONDITIONS
Any order made by the Customer and all deliveries made by AG STARDOM COMPANY imply full and unconditional acceptance by the Customer of the General Terms and Conditions of Sale. No other general or special condition communicated by the Customer may be included or derogate from these General Terms and Conditions.
The fact that AG STARDOM COMPANY does not invoke a breach by the Customer of any one of its obligations may not be interpreted as a waiver of the obligation in question, and to invoke this breach at a later date.
If one of several stipulations of these General Terms and Conditions of Sale is held invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will remain in full force and effect.
The fact that the Customer has not received the present general terms and conditions in his native language does not exempt him/her from applying them.
The ordering of any product proposed on the Site supposes the reading and express acceptance of the present General Terms and Conditions of Sale, and this acceptance does not require the Customer’s handwritten signature.
The validation of the order form by AG STARDOM COMPANY constitutes an electronic signature, equivalent to a handwritten signature, confirming that the order is complete and that the sum due for fulfilling that order is payable.
AG STARDOM COMPANY reserves the right to unilaterally change its general terms and conditions of the transactions made via the e-shop, in accordance with its needs and commonly accepted commercial practices, without personally informing the Customer and without the Customer being entitled to claim any compensation whatsoever. It is incumbent on the Customer to check periodically whether or not changes have been made.
The Customer may copy or print the present general terms and conditions of sale as long as she/he does not alter them.
The General Terms and Conditions of Sale applicable are those in force on the site on the date the order is placed, unless any change to these terms is required to be made by law or government authority (in which case it will apply to orders previously placed by the Customer). Changes to terms and conditions do not apply to orders which are already in progress.
APPLICABLE LAW & DISPUTES
These General Terms and Conditions of Sale are subject to Greek law, both for rules of substance and of form.
Any complaints must first be registered with our customer service department using the email [email protected] The Customer should first contact AG STARDOM COMPANY with a view to obtaining an amicable solution.
Any disputes shall be settled under Greek law by the competent Courts of Athens.
The Customer may also be able to use online dispute resolution to reach an out-of-court settlement by submitting a complaint to the Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN.
FEEDBACK & COMPLAINTS
AG STARDOM COMPANY welcomes the Customer’s comments and feedback. Please send all feedback and comments to us at [email protected]
Comments or complaints regarding an order, payment or delivery should be sent to the above mentioned e-mail address.